Beta FAQs
What do the Sync, Repair, and Replace buttons do on your “Linked Bank Accounts” page?
🔄 Sync
Pulls the latest transaction from your bank and refreshes your balance. This is the safest option and should be your first step anytime something looks off. Transaction updates follow normal banking timelines and will take longer during holidays and weekends.
- What stays: everything.
🔧Repair
Runs a deeper repair by rebuilding your recent transaction history (about the last 90 days) and updating your account balance. This can resolve issues the basic sync can’t. Use when balances or transactions still look incorrect after syncing. We maintain the initial sync balance and date and rebuild the transaction history for the last 90 days.
- What stays: qubes, budgets, qube balances, and transaction assignments within 90 days.
- What’s lost: your transactions beyond 90 days.
🗑️ Replace
Completely resets your bank connection in Qube+ as if you linked it for the first time. All past history beyond 90 days is erased and cannot be recovered. All of your qube balances except for unallocated will be set to zero, so only use this if you’re looking for a clean start.
- What stays: qubes, budgets, and transaction assignments within 90 days.
- What’s lost: your qube balances and transactions beyond 90 days.
Quick tip:
Most issues can be solved with the “Sync” button. If balances don’t match after syncing, try the “Repair” button. If that does not work, try the “Replace” button.
Why did my purchase land in Qubeless even though I had the correct qube open?
Qube+ couldn’t confidently match that swipe to an open qube because many banks don’t send authorization timestamps. Because of this, the transaction falls to Qubeless. We are working on solutions to solve this.
How do I fix transactions that went to Qubeless?
- Assign them to a qube.
- If assigning Qubeless transactions to a qube pushes it negative, add funds to it from unallocated or another qube.
Why doesn’t Qube+ auto-Qube transactions immediately?
We’re currently using Plaid for initial beta stability but Plaid doesn’t always provide debit card timestamps.
We are actively working on:
We are actively working on:
- Faster transaction aggregators (15–60 min refresh)
- Data enrichment with timestamps
- Personalized suggestions and categorizations based on your sending habits.
- A more automated user flow.
What you’re seeing in beta is not the final experience.
How many bank accounts can I link?
Right now, Qube+ supports one checking account per user profile. If you have a Family account, each person can link their own bank account. Credit cards will be supported soon and can be added separately.
My bank is linked but my balance or transactions aren’t showing.
- Try these steps in order:
- Go to Profile, make sure you selected your Qube+ account from the dropdown, and check that your bank is marked verified. If you see a re-link button, follow the prompts to reconnect your account. This can happen periodically depending on your bank.
- If you still don’t see anything: then go to your “Linked Bank Accounts” page and click “Sync”. If balances don’t match after syncing, click “Repair”. If that does not work, click “Replace”.
Plaid says my name doesn’t match my joint bank account.
This usually happens when the bank lists one spouse as the primary owner. Try:
- Linking through the other spouse’s Qube+ login.
- Confirming with your bank how your names appear on the account.
If the issue persists, please report it in the Beta Bug Forum.
Old transactions were imported, but those amounts aren’t in my balance. What do I do?
Imported historical transactions won’t affect your current Qube balances. You can safely categorize them for reporting/history. Your current balance remains accurate.
My balance suddenly disappeared or shows zero.
Most of the time, this happens because the wrong profile is selected. Go to:
- Profile → Dropdown at the top
- Select your Qube+ account
If the balance still looks off, follow the three step process. Go to your “Linked Bank Accounts” page and click “Sync”. If balances don’t match after syncing, click “Repair”. If that does not work, click “Replace”.
Why don’t I see some transactions in Qubeless?
This usually happens because of when the transaction actually settled at your bank:
If the transaction happened before you linked your bank account, it goes into a special qube called Past Transactions.
- These do not affect your Qube balances.
- They do not affect your account balance.
- They are viewable only on the Activity screen.
- If you “ReQube” one, it will show up in that Qube’s activity for your records.
Only transactions that settle after your initial sync will appear in Qubeless. This explains why many users get a notification but don’t see anything in Qubeless — the transaction likely settled before the link date.
In short:
If it happened before the link → Past Transactions
If it happened after the link → Qubeless
In short:
If it happened before the link → Past Transactions
If it happened after the link → Qubeless
Why does my unallocated total look higher than my balance? Try this before reporting a bug.
If you unqubed transactions in qubeless, you may experience this. Go to Qubeless → qube your Qubeless. Assign each transaction to the right qube. If any qube goes negative, “qube it” then move money (usually from Unallocated). Numbers should align.
Qube+ doesn’t support credit cards yet. How do I track my spending?
Stand by. Credit card support is coming soon.
Do I need special handling for Amazon purchases?
Not in Qube+. All Amazon purchases show up as regular transactions, you categorize them like any other expense.
Where is the pre-authorization feature?
Pre-authorization lets you enter an amount in advance (e.g. $19.26) so any matching transaction gets auto-qubed.
Right now, this feature is unavailable.
Can I delete a transaction?
No. Transactions can’t be deleted because they affect your financial ledger. Instead, categorize transactions into the correct qube so your budget stays accurate.
Is it safe to link my bank accounts to Qube+?
Yes. Qube+ uses bank-level encryption and secure, read-only connections to keep your information safe. Your credentials are never stored or shared.
Qube+ connects through Plaid, a trusted third-party provider used by major financial institutions. Plaid gives Qube+ a secure, read-only token, allowing it to view balances and transactions, but never move your money.
Qube+ connects through Plaid, a trusted third-party provider used by major financial institutions. Plaid gives Qube+ a secure, read-only token, allowing it to view balances and transactions, but never move your money.
How do I report a bug?
Go to the Beta Bug Forum in Discord.
Before posting: Search existing posts to make sure the bug hasn’t already been reported.
Before posting: Search existing posts to make sure the bug hasn’t already been reported.
- If it hasn’t, please include the following in your bug report:
- Device type (iPhone, Android, Mac, Windows).
- OS (Operating System) — e.g., iOS 17.3, Android 14, macOS Sonoma.
- App version (found in Settings → About in the Qube+ app).
- Steps to reproduce the issue (the more specific, the better).
- Your name.
- Last 4 digits of your phone number (so the dev team can look up your account).
📸 Add screenshots: They are extremely helpful for the dev team when diagnosing the issue.
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